Email Notifications

Various workflow operations (automatically or at the request of the approver) submit emails to users involved with the workflow. If System Admin > System Defaults > General > Skill Based Work Exchange is selected in AssetWise Director, then the system sends emails to all persons related to the selected skill.

The appropriate prerequisites must be established in order to receive emails of this type. The following settings located under the person's User Account Information topic must be turned on:

Receive Approval emails
Receive Work Exchange emails
Receive Work Task Skill emails

In addition, the user's email address must be entered in the Description field of the person's Directory Entries topic.

The following table describes the events that create system emails and to whom those emails will be delivered:

Event	Send Email	Recipient
Approve a workflow	Automatically	Person assigned to the first work task
Reject a workflow	Optional	Workflow owner
Cancel a workflow	Automatically	Workflow owner
Complete a work task	Automatically	Person assigned to the next work task
Delegate a work task	Automatically	Person assigned to the work task
Rework a work task	Automatically	All persons who have completed the previous work tasks
Complete the last task of a workflow	Automatically	Workflow owner

The emails contain the workflow number, name, description, and comments. The Comments section details the reason given for cancellation, rejection, or rework that was entered by the user.

Rejecting a workflow is the only function that allows the user the option of not sending an email. If the user chooses not to notify the workflow owner, no email will be generated and the rejecter is not asked for a rejection reason.